Frequently Asked Questions
Everything you need to know about your luxury fashion experience.
What is the processing time for my order?
Standard orders are typically processed within 3-5 business days. Please note that during high-demand collection launches, processing times may be slightly extended.
Do you offer international shipping?
Yes, Ellaé Lisqué ships worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
What is your return policy?
We accept returns for store credit only within 7 days of delivery. Items must be in original condition, unworn, unwashed, and with all tags attached.
How do I know which size to choose?
Each product page features a detailed size guide. Our pieces are designed for a tailored fit; if you are between sizes, we generally recommend sizing up.
Can I modify or cancel my order after it is placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Klarna for a seamless shopping experience.